Frequently Asked Questions



The most Frequently Asked Questions (FAQ) are:


Where does Unitelle ship to?

Unitelle offers shipping services throughout the United Arab Emirates. We aim to provide nationwide coverage, delivering to your preferred address within the UAE

What is the Shipping Charge?

Unitelle Provide Free shipping all over the UAE

How Long Will It Take To Get My Package?

If you are in Dubai, UAE, you will get the package within 1-2 Days


What Payment Methods Are Accepted?

Currently We Accept Cash On Delivery (COD) only, and Debit/Credit Card Payment, PayPal Payment, Amazon Pay Payment will accept soon.

Is Buying Online Safe?

Yes, Because we provide Checking Warranty for 30 Days, and if you have some issue of our product, you can return the items within 30 days and you will get the fully refund of the items. If you want to Exchange the ordered product, you have the option for exchange within 30 Days. So online Shopping from Unitelle is 100% secure and safe.

Order & Retunrs

How do I place an Order?

First you need to create an Account, and select a product and add the product to your cart, after you select the buy now button and enter your full details include your E-mail id and Phone number (You will get the Update of your product through Mail). After select your payment option and click the place order.

How Can I Cancel Or Change My Order?

If you want to cancel or Change your order, you can see the Cancel option in your orders page, If you want cancel, you must click the cancel button within 24 hours.

Do I need an account to place an order?

Yes, you must have an account for place an order, Because the update of your orders will sent you through E-mail.

How Do I Track My Order?

We will sent you the updates of your orders through E-mail and your orders page.

How Can I Return a Product?

If you want to return the product, you have the return option in your orders page and you click the return button and enter the reason for return, when the return we accepted you will got a E-mail.
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