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Refund Procedure

Unitelle will issue a refund to you depending on the method you used for payment, as follows

  1. if you paid by credit/debit card – Refunds will be done only through the Original Mode of Payment.
  2. if you paid by COD, we will issue a refund to your wallet/bank transfer.

Non-Returnable Products

  1. Products that have been used or damaged by you or are not in the same condition as you received them.
  2. any consumable product which has been used or installed.
  3. products with tampered or missing serial numbers.

Return & cancellation policy

  1. You have a right to return a product within 30 days of receipt of shipment
  2. If the packaging has minor soiling or is opened and the product is not defective, unused, no visible scratches and also marks are observed.  So a re-stocking fee of 25 percent will be deducted while making an exchange/refund.
  3. The products in Unitelle are in their original retail packaging (Sealed/Closed Box) so there is no damage and also tampered in any condition. so The seal of the item needs to be in intact condition.

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