Unitelle is the best website for buying used iPhones online. Our refund and returns policy last 45 days. If 45 days have passed since your purchase, we can’t offer you a full refund or exchange.  So to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

 non-returnable items:

  • Screen Protection Guard
  • Phone cases and Pouches
  • other small accessories

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are situations refunds are granted:

  • Smartphones signs of use
  • Mobile Accessories, that have been opened.
  • Smartphones in original condition are damaged or missing parts for the reason for your return.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If we are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.


We only replace items if they are defective or damaged. So If you need to exchange it for the same item, send us an email at {info@universalteleocmfzco.com}.

Shipping returns

To return your product, you should Click the Return button on your orders page.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Also we guarantee that we will receive your returned item.

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FAQ – for questions related to Refund and Returns Policy.

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